At BEAUTOPIA HAIR AND BEAUTY, we strive to ensure that our customers are satisfied with their purchases. If you are not completely satisfied with your order, we offer refunds and returns under certain conditions outlined in this Refund and Returns Policy.
1. Eligibility for Returns
We accept returns on eligible items within 30 days of the delivery date. To be eligible for a return, the item must meet the following criteria:
- Unused and in its original condition.
- In the original packaging.
- Include all accessories and documentation.
2. Initiation of Returns
To initiate a return, please follow these steps:
- Contact our customer service team at contact@beautopia.com to request a return authorization.
- Provide your order number and the reason for the return.
- Pack the item securely in its original packaging, including any accessories or documentation.
- Ship the item back to us using a trackable shipping method. You are responsible for the return shipping costs.
3. Refund Process
Once your return is received and inspected, we will process your refund to the original method of payment, excluding any shipping costs. Please allow 5-7 business days for the refund to reflect in your account, depending on your financial institution’s processing time.
4. Exceptions to Refunds
Certain items are not eligible for return or refund, including:
- Products that have been used or are not in their original condition.
- Products returned after the 30-day return period.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue by providing a replacement or issuing a refund.
6. Exchange Policy
We currently do not offer direct exchanges. If you would like to exchange an item, you can return the original item for a refund and place a new order for the desired item.
7. Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please contact us at contact@beautopia.com.
8. Changes to This Policy
We reserve the right to update or modify this Refund and Returns Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
By making a purchase from BEAUTOPIA HAIR AND BEAUTY, you acknowledge and agree to abide by the terms of this Refund and Returns Policy.